Frequently Asked Questions
Everything you need to know about your comfort journey.
How do I determine the correct size for my Dr. Scholl's shoes?
Our footwear generally runs true to size. We recommend consulting our detailed Size Guide located on each product page, which includes measurements for both length and width to ensure a perfect fit.
What is your return policy for online orders?
We offer a 30-day return window for unworn merchandise in its original packaging. Please use our online returns portal to generate a prepaid shipping label for a hassle-free experience.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days to process and deliver. Once your order departs our warehouse, you will receive a tracking number via email to monitor its progress.
Are your fashion shoes designed with orthopedic support?
Yes, every pair of Dr. Scholl's shoes integrates our signature comfort technology, featuring anatomical cushioning and arch support designed to reduce strain and provide all-day wearability.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We are working on expanding our logistics to reach our international customers in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.